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Currently
ADP
At ADP, I lead a UX team in modernizing our service technology products, streamlining workflows and elevating usability to drive measurable impact. These improvements have reduced call times, empowered service representatives, and significantly increased customer satisfaction.
What I do at ADP →
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Before that…
ProSight Specialty Insurance
At ProSight, I led the design of digital tools that transformed internal processes for underwriting, claims, and quoting, improving efficiency across operations. I designed intuitive self-service and reporting solutions for partner agencies, freeing internal teams to focus on complex, high-value cases.
What I did at Prosight →
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…and before that…
SPS Commerce
At SPS, I directed the product design of a collaborative analytics platform for retail point-of-sale data, introducing real-time, in-context collaboration features that empowered retailers to engage in threaded discussions and make confident, data-driven decisions quickly.
What I did at SPS →
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…and even before that.
Fareportal
At Fareportal, I prioritized responsive design, automation, and self-service solutions to boost conversion rates, significantly reduce customer support calls, and enable call center teams to focus on higher-value, revenue-generating interactions.
What I did at Fareportal →
I wear a lot of hats, but this is what I do best.
As a UX designer, I focus on aligning user experience with business goals. I synthesize complex inputs to provide strategic clarity, enabling faster and informed decisions across teams. By deeply understanding product needs, I help deliver solutions that drive operational efficiency and measurable business outcomes.

I'm a product designer
"While “product design” can mean different things to different people, my core expertise lies in user experience and interface design. I’m skilled across the end-to-end process—conducting user research and testing, analyzing data, mapping services, prototyping, and crafting refined visual designs.

I'm a facilitator
Design is not just about deliverables—it’s about alignment. I bring stakeholders along in the process, helping teams articulate ideas, set shared goals, advocate for user needs, and spread knowledge across the organization.

I'm a quick learner
I quickly immerse myself in new industries, products, and organizational contexts. I thrive collaborating with product managers and researchers to frame problems, and I’m equally comfortable working closely with engineers to address implementation details and technical constraints.

I'm a mentor
I value onboarding and mentoring teammates, fostering growth through knowledge sharing and collaboration. Building products is a team sport, and I actively contribute to making teams more effective while supporting individual development.

I'm not a developer (but developer-friendly)
I have working knowledge of front-end development—HTML, CSS, and light JavaScript—which enhances my ability to communicate with engineers and refine interface execution. While I shouldn’t be writing production code, this technical fluency helps me bridge the gap between design and development.
I get tough jobs done and have fun doing it.
Don’t just take my word for it—here are a few words from colleagues I’ve worked with in the past.
Jim is one of those really hard-to-find designers who can blend a wealth of technical know-how with top-notch design skills. Jim's ability to deal with ambiguity is off the charts. He has the rare ability to extract meaning from fuzzy and disjointed requirements and assimilate it into a meaningful design.

Chuck Mallott, Design Director at SPS Commerce
Jim is an enthusiastic team player that I've been lucky to work with. He always does a great job managing his own work while being willing and enthusiastic to share his skills with others. He has helped me navigate many UX and design challenges all with a smile on his face.

Sara Fioravanti, Senior Designer at ProSight
Let's work together.
Like what you see? Great to hear! Even if I’m not actively on the job hunt, I’m always curious about interesting challenges and love hearing about opportunities to make an impact.
Here’s what I look for in a role:
- Remote-friendly: I work best from my own home. After years of commuting 3–4 hours a day and missing time with my kids, this is non-negotiable.
- Complex challenges: I love turning chaotic, complicated interfaces into experiences that feel clear, simple, and efficient.
- Workflow products: I’m happiest when I’m making someone’s day easier, their work faster, and their tools more enjoyable to use.
- Individual contributor: I love doing the work myself and mentoring others along the way, but I’m not looking for a purely managerial position.
If your role checks these boxes, don't hesitate to reach out →