Senior UX Designer
ProSight Specialty Insurance
At ProSight, I help create efficiencies in underwriting, claims, and quoting processes through extensive user research and improved software design. My focus is enabling digital transformation for internal processes that empower self-service and reporting tools for our partner agencies.
Earlier at ProSight Direct, I led the design of the direct-to-consumer purchase funnel and marketing website.
Direct Purchase Funnel
Originally built as an MVP, the funnel allowed users to select and purchase their liability insurance, but had significant bottlenecks for conversion.
Most business at ProSight is conducted over email with little consistency. Enabling brokers to submit new business online would standardize the process.
After ProSight Direct launched its liability insurance for independent professionals, many visitors were getting their online quote and never returning.
As part of a suite of retail supply chain automation SaaS, I led the product design for collaborative analytics dashboards, data monitoring systems, and internal tooling.
Design Team Lead
At the online travel agency, I led a team responsible for the design and implementation of travel booking products, customer profiles, and customer service products.
OneTravel Home Page
OneTravel is the sister site of CheapOair, but it's not as well-known and doesn't get as much traffic. That makes it perfect for testing out new ideas.
CheapOair Flight Listing
When CheapOair redesigned its homepage, it was a massive success. However, it created a disjointed experience as the rest of the site was still woefully outdated.
CheapOair Customer Support
With a company-wide emphasis on its helpful call center, a self-service support center with automated tools was needed to help reduce the amount of non-revenue generating calls.
Freelance & Fun
On the Side
Design isn't just my job—it's my hobby too. In my spare time, I like to design and build web projects for myself, friends, or whoever needs a hand.
When my wife and I dated, we lived an hour apart and would constantly look for places to meet up about halfway between us. So I made a web app to make our lives easier.
Bizyhood had success as an engagement platform for hyper-local businesses, but needed help with its dashboard, which was leaving many first-time users confused and abandoned.