How I spend my time.
I specialize in aligning user needs with business goals, fostering cross-functional collaboration, and guiding teams through ambiguity to deliver measurable impact. I’ve led digital transformation at scale, integrating emerging technologies like Generative AI to unlock new opportunities, while ensuring solutions remain human-centered, scalable, and impactful.
With a balance of strategic vision and hands-on leadership, I drive digital experience that simplify complexity, empower users, and advance business outcomes.
Browse all of my case studies →
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Making liability insurance an easy decision
Originally built as an MVP, this experience allowed users to tailor and select their liability insurance, but had significant bottlenecks for conversion.
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Enabling self-service for travelers
With a company-wide emphasis on its helpful call center, a self-service support center with automated tools was needed to help reduce the amount of non-revenue generating calls.
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Modernizing complex insurance requests
Most business at ProSight is conducted over email with little consistency. Enabling brokers to submit new business online would standardize the process.
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