Here's some of my best work.
I’m an experienced UX leader with 10+ years of driving user-centered innovation, cross-functional collaboration, and strategic digital transformation for enterprise platforms.
I take pride in aligning user needs with business goals, integrating emerging technologies like Generative AI, and guiding teams through ambiguity to deliver scalable, high-impact solutions.
Browse all of my case studies →
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Making liability insurance an easy decision
Originally built as an MVP, this experience allowed users to tailor and select their liability insurance, but had significant bottlenecks for conversion.
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Enabling self-service for travelers
With a company-wide emphasis on its helpful call center, a self-service support center with automated tools was needed to help reduce the amount of non-revenue generating calls.
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Modernizing complex insurance requests
Most business at ProSight is conducted over email with little consistency. Enabling brokers to submit new business online would standardize the process.
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